Our return policy only relates to products purchased through www.naturesembracelatex.com.
Due to the hygienic nature of mattresses and bedding products we do not accept returns or exchanges after delivery. As soon as the order is delivered it becomes a final sale.
All orders are eligible for a full refund prior to shipping.
If an order has been shipped but not yet received, or the delivery was rejected for any reason, we will refund the purchase price less the cost of shipping. A refund will only be issued after the order has been returned to us in its original condition by the shipping company.
Each one of our dealers operates independently. Any purchases made through a dealer will be subject to their return and refund policies. Please contact your nearest dealer for more information.