Our return policy only applies to products purchased directly through our online store - www.naturesembracelatex.com or our factory showroom. Any items purchased through an authorized third-party will be subject to the return and exchange policy of the place of purchase.
Due to the hygienic nature of our products, all returns will be subject to a 15% recycling fee. Bedding products cannot be re-used for sanitary reasons and must be recycled.
You must contact Nature’s Embrace by email (email@example.com) to obtain a Return Authorization (RA) number within 30 days of receiving the product to be eligible for a refund. We will refuse any return shipments that aren’t accompanied by a RA number. All items must be returned to us in the original packaging free of any damage. All sales are final after 30 days.
All return shipping charges are the responsibility of the purchaser. We will issue the refund (minus the recycling fee and any applicable return shipping charges) to the original payment method within 10 business days of receiving the returned goods.
Any order except those marked as custom or final sale can be cancelled prior to shipping for a full refund. The customer is responsible for all shipping charges if the order is cancelled while in transit.
All clearance items, floor models, “as is”, and custom orders are final sales and can not be exchanged or refunded.