Shipping Policy l Nature's Embrace Latex Mattresses

Shipping Policy

Most items are handmade to order in our local factory and ship within 5 business (Monday to Friday excluding Holidays). Standard shipping via a common carrier of our choice is FREE to all Canadian provinces. Please contact us for a shipping quote to the Canadian Territories and the United States.

Standard Shipping

All items shipped via our Standard Shipping method are delivered curbside. If you live in a very rural area or on a remote island we may be only able to deliver to a depot in the nearest town.

Curb-side shipping means the freight company will bring the item to your home, but will not enter your home or any common areas such as the lobby or hallway of a multi-unit dwelling.

White Glove Delivery

White Glove delivery is a more deluxe delivery service where the drivers bring the mattress into a room of your choice. The cost and availability for this service varies depending on the area and current COVID conditions.

As of September 2021 we are still making white glove deliveries to many areas of BC including most areas of Metro Vancouver and the Fraser Valley. Due to the dynamic state of the World all service areas, availability and costs are subject to change without notice.

Order Pickup

All orders can be picked up free of charge from our Delta factory during regular business hours. No contact pickup is available upon request.